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Monday, March 9 • 4:00pm - 4:45pm
S31: What the tickets told us: mining user submitted tickets to understand our workflows, our vendors, our library

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Our collections want to tell us about themselves. UofT Libraries analyzed thousands of e-resource problem tickets to understand which products were the most frequent source of user complaints and which library systems and workflows could be improved. Attendees will come away with recommendations for improved practice for their own libraries.

avatar for Eva Jurczyk

Eva Jurczyk

Electronic Resources Librarian, University of Toronto

Online Conference Moderator

Kaci Resau

Electronic Resources Librarian, Washington & Lee University

Monday March 9, 2020 4:00pm - 4:45pm CDT
Zlotnik 6