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Tuesday, March 10 • 8:30am - 10:15am
S37: Fix This: Learning How to Troubleshoot E-Resource Access Problems

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Intended to complement the pre-conference ER&L 101 workshop introducing the components of e-resource access (W01: Is this thing on?), this hands-on session is an introduction to troubleshooting access problems. Learn the ways in which the systems involved in providing access can fail, and how to communicate, diagnose, fix, and track issues.

avatar for Josh Petrusa

Josh Petrusa

Assoc. Dean for Collections & Digital Services, Butler University

Vanessa French

Collections Strategy Librarian, Butler University Libraries

Online Conference Moderator
avatar for Boaz Nadav Manes

Boaz Nadav Manes

University Librarian, Lehigh University
Boaz Nadav-Manes is Lehigh University Librarian. He develops services, programs and activities with campus and community partners that lead to the success of students, faculty, staff, and broader community members. In addition, Boaz provides leadership and overall direction to the... Read More →

Tuesday March 10, 2020 8:30am - 10:15am CDT
Zlotnik 5