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Wednesday, March 11 • 9:00am - 9:15am
S73-03: We've Got 99 Problems, but Reporting Ain't One: Big Data with LibWizard Ticketing Systems Embedded in Alma/PrimoVE

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When confronted with access problems, students, faculty/staff, and librarians feel victimized by library interfaces, isolated, and cut off from critical resources. This session demonstrates how Carnegie Mellon University Libraries improved user experience, redefined intradepartmental dialogue, identified systemic discovery problems, and informed collection development.

*This 15-minute short talk is one part of the 45-minute session.

Speakers
avatar for Dom Jebbia

Dom Jebbia

Digital Collections Associate, Carnegie Mellon University
JS

Jon Singletary

Library Systems Specialist, Carnegie Mellon University



Wednesday March 11, 2020 9:00am - 9:15am CDT
Room 203
  3. Organizational Strategies