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Wednesday, March 11 • 8:30am - 9:15am
S74: A Tale of Two Universities: E-Resource Troubleshooting Comparisons

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Do you spend too much time troubleshooting e-resources access problems?  What if we could work collectively to report and resolve problems that obstruct all of our users? We will discuss the results of using an existing vocabulary to categorize access issues and the potential impacts of adopting the vocabulary profession-wide.

avatar for Elyssa Gould

Elyssa Gould

Head, Acquisitions & Continuing Resources, University of Tennessee, Knoxville
avatar for Kelsey Brett

Kelsey Brett

Discovery Systems & Metadata Department Head, University of Colorado Denver

Online Conference Moderator

Trina Nolen

Acquisitions Librarian, Lamar University
Lamar University

Wednesday March 11, 2020 8:30am - 9:15am CDT
Room 204