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Monday, March 9 • 2:00pm - 3:00pm
P01: Toe to Toe 'Troubleshooting vs 'Reference Interview' : Comparing Communicative Behaviors in the Ring

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Troubleshooting -- a core element in the e-resource professional's workday — goes beyond technical aptitudes. Shifting focus to the interaction between librarian and patron, this poster shares competency-based communicative behaviors, like the reference interview, observed in electronic resource troubleshooting. Research outcomes include proposals for codifying standards and developing training.

avatar for Angela Rathmel

Angela Rathmel

Head of Acquisitions & Resource Sharing, University of Kansas
Angie Rathmel is currently head of Acquisitions & Resource Sharing at the University of Kansas (KU) Libraries. She previously served as the libraries’ electronic resources librarian, among other positions. Angie oversees workflows related to the libraries’ collection budget, including... Read More →

Monday March 9, 2020 2:00pm - 3:00pm CDT
Zlotnik Lobby
  1. Managing e-Resources & Licensing